Payment Issue Guide

Privacy Policy

Last Updated: 14/12/2025

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or request our services.


1. Information We Collect

When you use our website or submit a request, we may collect:

  • Name

  • Phone number

  • Email address

  • Basic transaction-related details (only if you voluntarily provide them)

  • Any message or description submitted through forms


2. Purpose of Data Collection

We collect information only to:

  • Provide complaint guidance and customer support

  • Respond to user inquiries

  • Communicate regarding submitted requests

  • Improve service quality and user experience

We do not sell, rent, or misuse personal information.


3. Data Protection

We apply reasonable security measures to protect your information.
However, no online transmission is completely secure, and users share data at their own discretion.


4. Information Sharing

Information may be shared only when required:

  • To assist with complaint guidance

  • To communicate with relevant service providers (with user consent)

We do not share data with unauthorized third parties.


5. Cookies

Our website may use cookies to enhance performance and usability.
You can disable cookies through your browser settings.


6. External Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.


7. User Rights

You may request:

  • Access to your data

  • Correction of incorrect information

  • Deletion of your personal information


8. Contact Information

For privacy-related questions, contact us at:
📧 Email: support@paymentissueguide.online